UK Delivery Options
Options can be selected on the checkout screen.
| Royal
Mail Standard
First Class - typically 1-2 working days delivery time. Royal Mail say to allow up to 10 working days. |
£2.50 |
| Royal
Mail First Class Recorded Delivery - requires a signature on delivery & typically 1-2 working days delivery time. Royal Mail say to allow up to 10 working days. |
£3.50 |
| Std
Courier Delivery 2-4 day tracked service. |
£3.99 |
| Royal
Mail Special Delivery Next Working Day Guaranteed - orders need to be received by 3pm Mon-Fri. Note: Heavy items may be switched to a next day courier service. |
£8.25 |
Non-UK Shipping
| Airmail
(Europe) - Order less than £10. Delivery time typically 5-10 working days. Italian & Greek customers allow up to 6 weeks. |
£4.99 |
| Tracked Airmail (Europe) - Order £10 to £36. and orders £10 to £100 for high postal risk countries. Tracked service in most countries with a delivery time typically 3-5 working days |
£9.99 |
| Tracked Airmail (Europe) - Order greater than £36. |
£18.00 |
| Airmail
(Rest of the World) - Order less than £10. Delivery time typically 7-14 working days. |
£4.99 |
| Tracked Airmail (Rest of the World) - Order £10 to
£36 Tracked service in most countries with a delivery time typically 5-10 working days |
£9.99 |
| Tracked Airmail (Rest of the World) - Order greater
than £36. |
£18.00 |
High postal risk is defined as high risk of excessive delivery delay or loss.
Current high risk countries - Italy, Greece, Netherlands.
Please be aware of your local customs limits as you will be responsible for any local tax
and handling charges on orders exceeding this amount at the time of delivery.
We also reserve the right to refuse and refund any order.
Collection
You can place an order for collection from our premises in Solihull - we will notify you by email when the order is ready for collection. Please note that a small charge will be added as "postage" to cover the
payment handler's minimum transaction fee.
Collections can be made between 8am and 5pm Monday to Friday.
Returns
If you are in the UK you can return any purchased item for a full refund if you notify us within 14 days of delivery. Return the goods to the following address (also shown on your invoice):
Bitsbox
41 Warwick Road
Olton
Solihull
B92 7HS
and include a covering note stating the reason for return and the invoice number so we can identify the order. The cost of return postage will be at your own expense. The item must be unused and in a resaleable condition. Please use the correct postage and get a certificate of posting to insure against loss - these are free from the post office. Once received, we will refund the cost of the goods, and if you have cancelled the whole order, our standard delivery charge. We will not refund the cost of premium or express delivery services. NOTE:If an order is returned to us by the postal carrier as being undeliverable or not collected we will refund you for the value of the products ordered but not for the delivery charge.
